Your privacy

This notice explains what personal information The Crooked Swan collects through this website and when you contact us, what we do with it, and your rights. The Crooked Swan is run by Swan Out Limited (company number 10804548), which is the data controller. Our trading address is 4 Church Street, Crewkerne, Somerset TA18 7HR.

What we collect and why

• Newsletter sign-ups. If you subscribe for offers in the footer of this site, we store the name, email address and phone number you give us, the page you signed up on, your country (taken from your connection, not your exact location) and your browser type. We use this only to send you news and offers from The Crooked Swan. Our basis is your consent, which you can withdraw at any time.
• Enquiries and table bookings. When you email or phone us, we use your details to answer you and manage your booking or event. Our basis is taking steps at your request before a contract, and performing it.
• Room bookings. Rooms are booked through our booking provider at direct-book.com, which processes your booking and payment details on our behalf. Its own privacy terms apply on its pages.
• Job applications. The careers form is a Google Form. We use what you send only to consider your application.

Who we share it with

We do not sell personal information or share it for other businesses' marketing. It is held by the services we use to run the site and the business: Cloudflare (website hosting and the newsletter database), Google (the careers form and the map on our contact page) and our room booking provider. Some of these providers may process data outside the UK under recognised safeguards.

Cookies

This website does not set its own cookies and does not use analytics or advertising trackers. The embedded Google map and Google Form may set cookies of their own when they load; Google's privacy policy applies to those.

How long we keep it

We keep newsletter details until you unsubscribe or ask us to remove them. We keep booking and enquiry records for as long as we need them to provide the service and to meet our legal and accounting obligations.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, and ask us to correct it, delete it, restrict or object to its use, or stop sending you marketing. To do any of these, email [email protected] or call 01460 208414. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated November 2026.